Privacy Policy

1. Who We Are

DIAZ Cleaning & Maintenance Pty Ltd is a professional cleaning and maintenance services provider based in Melbourne VIC. This policy explains how we collect, use, disclose and safeguard personal information relating to clients, prospective clients, suppliers and website visitors.

2. The Australian Privacy Principles

The Australian Privacy Principles set out standards, rights and obligations regarding the handling of personal information under the Privacy Act 1988 (Cth). We are bound by these principles and take our obligations seriously. Where required, we also follow applicable state and territory privacy legislation that governs the handling of health and other sensitive information.

3. What Information We Collect

We may collect the following types of personal information:

• Your name, email address and suburb or locality when you contact us or request a quote;
• Property or business address details needed to deliver our cleaning and maintenance services;
• Details of your service preferences, access requirements and any special instructions relevant to the work;
• Correspondence and communication records between you and our team;
• Billing and invoicing information necessary to complete transactions.

We do not knowingly collect sensitive information unless it is reasonably necessary for providing our services and you have consented to its collection, or collection is otherwise permitted or required by law.

4. How We Collect Information

We collect personal information in a number of ways, including:

• Directly from you when you submit an enquiry, quote request or feedback via our website, by email or in person;
• During the course of providing cleaning and maintenance services to you;
• From third parties where you have authorised them to share information with us;
• From publicly available sources where it is reasonable and lawful to do so.

Where practicable, we will collect information directly from you and be clear about why we are doing so.

5. Why We Use Your Information

We use personal information to:

• Respond to your enquiries and provide accurate quotes;
• Plan, schedule and deliver our cleaning and maintenance services;
• Issue invoices, receipts and process payments;
• Communicate with you about appointments, updates and service matters;
• Improve our services, systems and customer experience;
• Comply with our legal, regulatory and insurance obligations.

We will not use your information for purposes unrelated to these functions without your consent or unless permitted by law.

6. Disclosure of Your Information

We do not sell or rent your personal information. We may disclose it only where reasonably necessary, for example:

• To our own employees and supervised contractors engaged to deliver services on our behalf;
• To professional advisers such as accountants or insurers where required for business purposes;
• Where disclosure is required or authorised by Australian law, court order or regulatory authority;
• With your express consent.

We take reasonable steps to ensure any recipient handles your information in a manner consistent with this policy and the Australian Privacy Principles.

7. Website Data and Cookies

Our website may use standard analytics tools and session cookies to understand how visitors use our pages and to improve site functionality. Cookies do not identify you personally. You can adjust your browser settings to refuse cookies, although some features of the site may not function as intended. We do not collect personal information through the website without your knowledge.

8. Security of Personal Information

We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. This includes storing information securely, limiting access to personnel who need it for their duties and securely disposing of information we no longer require in accordance with applicable record-keeping requirements.

9. Access and Correction

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, incomplete or misleading. To make a request, please email us at ceo@diazcleaningmaintenance.online. We will respond within a reasonable time frame and may ask you to verify your identity before releasing information.

10. Making a Privacy Complaint

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please raise the matter with us by emailing ceo@diazcleaningmaintenance.online. We will acknowledge your complaint, investigate it fairly and promptly, and respond with the outcome and any remedial steps. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.

11. Overseas Disclosure

We generally store and process personal information within Australia. If circumstances require us to transfer information to an overseas recipient, we will take reasonable steps to ensure the recipient handles it in accordance with the Australian Privacy Principles.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be published on this page. We encourage you to review this page periodically.

13. Contacting Us About Privacy

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

DIAZ Cleaning & Maintenance Pty Ltd
ABN 67 703 590 372
Melbourne VIC
Email: ceo@diazcleaningmaintenance.online
Website: https://diazcleaningmaintenance.online